How to Fix Issues of Emails Going to Trash Instead of Inbox in Gmail and Yahoo

Emails are an essential part of communication, and when they’re not showing up in your inbox, it can be frustrating. Many users experience the issue where emails are automatically directed to the trash folder instead of the inbox. This blog will guide you through troubleshooting and fixing this issue for Gmail and Yahoo email accounts.

Why Are Emails Going to Trash?

Before jumping into the solutions, it's important to understand why emails may be sent directly to the trash. Some common causes include:

1. Spam filters: Sometimes, emails from unfamiliar senders or emails with certain keywords are flagged as spam and automatically moved to trash.
2. Filters or Rules: If you’ve set up email filters or rules, they might be redirecting emails to trash.
3. Third-Party Apps: Sometimes, apps or services connected to your email account can cause unexpected behaviors.
4. Blocked Senders: Blocked senders' emails may go directly to trash.
5. Security Issues: If your email account is compromised, a hacker may modify settings to send emails to trash.

Now, let’s dive into the steps to resolve this issue for Gmail and Yahoo.

Fixing Gmail:

1. Check Spam Settings:

Gmail has powerful spam filters that might misinterpret legitimate emails as spam. To prevent this:

1. Go to Gmail and log in to your account.
2. Click on the Gear icon in the upper-right corner and select See all settings.
3. Click on the Filters and Blocked Addresses tab.
4. Review any filters that may be affecting your inbox and adjust or remove them.
5. Check the Spam folder regularly to mark legitimate emails as “Not Spam,” which helps Gmail’s filtering system learn.

2. Review Your Filters:

Sometimes filters or rules may unintentionally redirect emails to trash. To check:

1. In Gmail settings, click on Filters and Blocked Addresses.
2. Look for any rules that are moving emails to trash.
3. Delete or modify any inappropriate filters that may be causing the issue.

3. Unblock Senders:

Blocked senders are automatically directed to trash. To unblock a sender:

1. Go to your Gmail inbox.
2. Open the email from the sender that is going to trash.
3. Click the three dots in the top right corner of the email and select Unblock [Sender’s Name].

4. Check Security Settings:

If you suspect your account has been compromised, secure it immediately:

1. Change your Gmail password.
2. Enable Two-Step Verification.
3. Review your recent login activity and connected apps under Security in Gmail settings.

5. Check Google Account for any connected apps:

Sometimes third-party applications can modify your Gmail settings. Go to your Google Account and review all connected apps.

Fixing Yahoo:

1. Review Spam and Blocked Senders:

Yahoo’s spam filters can also mistakenly mark emails as spam and send them to trash. To check:

1. Log in to your Yahoo account and go to Settings (click the Gear icon).
2. Click More Settings, then Filters.
3. Review and adjust any filters that may be causing emails to go to trash.

2. Check Trash Folder Settings:

Yahoo allows users to create rules that may inadvertently send emails to trash. To check:

1. Go to Settings, then Filters.
2. Review and delete or adjust any filters that could be redirecting emails to trash.

3. Ensure Blocked Senders are Unblocked:

Blocked senders’ emails will be routed to the trash automatically. To unblock them:

1. Go to the Settings menu and choose Blocked Addresses.
2. Look for the email addresses that have been blocked and remove them from the blocked list.

4. Review Account Security:

If you think your account has been hacked or compromised:

1. Change your password immediately.
2. Enable Two-Step Verification for added security.
3. Review your Recent Activity under Account Info to ensure there is no suspicious activity.

Need More Help?

If you've followed these steps and are still experiencing issues with emails going to trash, MySupportly can help! Our chat support is available to assist you with troubleshooting and resolving any email-related problems. Feel free to reach out to us via the chat option, and one of our experts will guide you through the process.

Conclusion:

Emails being sent directly to the trash can be annoying, but it's usually a result of filters, settings, or security issues. By following these steps for both Gmail and Yahoo, you should be able to resolve the problem and ensure your emails are delivered to your inbox.

If you're still facing issues, don’t hesitate to contact MySupportly through our chat support for further assistance. Keeping your email account secure and properly configured is essential to prevent future problems!

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